What do I need to register?
To register your Business with an O2 Recycle for Business account you will need to first set up a user account and provide the below details:
How do I register if the business is a Public Sector organisation?
If you’re a Public Sector organisation interested in O2 Recycle for Business, we’d love to help. Contact us at O2Recycleforbusiness@likewize.com or call 0808 1696389 to register an account and start placing your orders.
What is my company registration form?
Your company registration number is a unique code issued by Companies House. It appears on your certificate of incorporation and other official documentation.
What is my company VAT number?
Your VAT number can be found on your VAT registration certificate that is issued by HM Revenue and Customs.
If you are not a VAT registered business, please specify on the registration form.
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What is a certificate of incorporation?
This is provided to you by Companies House once your company is registered with them. For further information click here.
How long does it take for my account to be set up?
Accounts are normally set up within three working days. If we need any more information, we’ll contact you.
How many devices can I recycle?
You can recycle as many, or as few devices as you want.
How can I return my devices?
Once your devices are ready, our team will arrange a collection at a time convenient for you.
How do I get a quote?
Getting a quote is quick and easy. Simply use our online tool to select the make and model of your devices, along with the quantity and their condition, and we’ll provide an instant estimate.
Please note, this is an indicative quote — the final value will be confirmed once your devices have been received and inspected.
How do I place an order?
Before placing an order, you’ll need to complete your registration.
Once you’re registered, simply log in and create a quote based on the devices you’d like to recycle, using the information you have about them. When you submit your quote, your chosen payment method from registration will be applied automatically.
From there, a member of our O2 Recycle for Business team will be in touch to arrange suitable packaging and a collection time that works best for you.
How will devices be collected?
We’ll take care of arranging the most suitable transport for your collection, considering both the size and value of your order. We’ll let you know which courier we’re using and what cover applies for any lost, stolen or damaged devices.
What if I don’t know the details of the devices?
No problem — you can still place an order even if you don’t have all the device details. In this case, we won’t be able to provide an indicative quote upfront. Simply select the “unknown” option from the dropdown and estimate the quantity of devices you’d like to return.
What if I have multiple offices to collect from?
If you have devices across multiple locations, we ask that you place one order per office you’d like us to collect from. When a member of our team gets in touch to arrange the collection, they’ll confirm the address details for each site.
Collections don’t need to take place at the same time — we’ll work with you to arrange a schedule that suits each individual office.
How should devices be prepared before sending in?
Before sending in your devices, please follow the checklist below to help ensure secure smooth processing:
How can I track where my order is up to?
Once you’ve placed an order, tracking will be available to see how the order progresses through each stage. To view this simply sign in to your account and view your orders.
How will I know my devices have been received?
You will also receive an email to confirm your devices have been received and ready for us to inspect. This will also be visible in your order tracking in your account.
How long will it take to process my device/s?
Once we receive your device (s) we will aim to inspect your devices within 5 working days. Please note for larger orders over 500 devices we will work to get these completed within 10 working days.
What is considered good condition?
What is considered light damage?
What is considered damaged?
What is considered not working?
What is general wear and tear on a device?
Everything works as it should but shows normal signs of use, such as light surface scratches or scuffs.
What is display damage?
Display damage is anything impacting the screen look and or performance such as small hairline cracks, chips, screenburn or LCD damage.
What would be classed as a functional fault?
This means that something on the device does not work as it should do. For example, camera or button fault, ability to make calls, speakers not working, unable to connect to wifi
How do I view my final quote once inspection is complete?
Sign in to your account and view your order, you will be given detail of the devices we received and the final quote we can offer for these devices based off our inspection.
How long do I have to accept/reject the quote?
You will get 7 days to accept or reject the final quote offered.
What do I need to do when I receive my final quote?
Review the assessment for each device and choose to accept or reject it, you can do this by using the drop down options next to each device.
Once you are happy with your selection click Accept Quote to continue.
To reject all devices in the order, click Reject Quote.
What happens if I reject the final quote?
If you reject within 5 working days, we’ll return the devices to the address we collected from.
What are Apple FindMy/Google/Samsung Activation locks?
Apple Stolen Device Protection Lock, Android Theft Protection Lock, and Activation Locks are all security features on both Apple and Android devices that prevent someone from gaining access to your device.
If you have an Apple device with iOS7 or a later version, your Apple device may be locked to the employees own iCloud account. This needs to be removed before sending the device to us. For instructions on how to remove the lock, Click Here.
Apple Business Manager supervised devices can also have the Activation Lock remotely removed via, Click Here
Apple Stolen Device Protection Lock, Click Here
If it’s an Android device, please remove all associated Google ID and manufacturer (e.g Samsung) accounts, Click Here
How do I request data wipe certificates for O2 Recycle orders?
Data wipe certificates can be provided on request via email to o2recycleforbusiness@likewize.com, please just confirm which order/devices you wish to receive certificates for a these will be sent via secure email.
What is Apple Device Enrolment (Apple Business Manger : Apple School Manager)?
The Apple Device Enrolment Program is part of the Apple Deployment Programs (ADP) through Apple Business Manager or Apple School Manager, which help businesses and educational institutions easily deploy and configure corporate owned iOS and OS X devices.
What is Samsung Knox Mobile Enrolment ‘KME’?
KME is a proprietary device security and management enrolment solution, available on Samsung mobile devices. Its primary purpose is to provide organizations with a toolset for deploying and managing mobile work devices.
What is Android Zero-Touch?
Android Zero-Touch is Googles mobile device enrolment solution, which helps businesses and educational institutions easily deploy and configure corporate owned Android OS devices.
How do I remove Device Enrolment controls?
The business is responsible for the removal of any enrolment controls prior to sending any devices for recycle and can be removed via the customer self-serve enrolment portals. Any devices received with active enrolments will be classified and valued damaged.
Apple Device Enrolment:
Apple Business Manager supervised devices can also be remotely removed via, Click Here
Devices that are actively enrolled within Apple Business Manager or Apple School Manager, under your associated Terms of Service with Apple require de-enroling ‘Releasing’ prior to sending in for recycle, Click Here
Samsung Device Enrolment:
Devices that are actively enrolled within Samsung Knox Mobile Enrolment ‘KME’ require de-enroling ‘Deleting’ prior to sending in for recycle, Click Here
Android Device Enrolment:
Devices that are actively enrolled within Android Zero-Touch require de-enroling ‘De-Registering’ prior to sending in for recycle, Click Here
What if my device is registered stolen or barred, will you accept it?
We cannot accept stolen or barred devices. All devices are checked via CheckMEND. No payment is made for received stolen/blocked devices, and details may be shared with the police.
If you believe the block is an error, contact CheckMEND at support@checkmend.com using your certificate ID.
Any stolen, blocked, counterfeit or fake devices returned will be held by O2 Recycle and no payment will be made. Details of the device will be shared with the police without reference to you.
What is self billing?
Self bill will allow Likewize to create an invoice on your behalf for either payment option you have selected, removing the need to raise an invoice yourself. If you wish to use self-billing option, you will need to agree to this as part of the registration process.
Why is an invoice required?
If you do not wish to use self-bill option, we will require an invoice to be raised upon accepting a recycle final value which is required per order and shared this with us via secure email. Please don’t forget to quote the order reference number and the value.
What is Bank Transfer/BACs Payment
BACs ‘Direct Credit’ payment is a £GBP bank to bank transfer between banks in the UK. If you choose this payment option, we will make payment to your nominated UK bank account. You will receive payment within 3 working days from invoice being issued.
What is a O2 Business Hardware account credit payment?
Your recycle payment can be applied and credited to your O2 business hardware account. This normally takes 10 working days to reach your account, once the recycle order has been processed, this credit value can be utilised to fully purchase or offset future business device purchases from O2.
What is an enhanced trade-in promotion?
An enhanced trade-in promotion, which may run from time-to-time from O2 is where an additional value is paid on top of the normal device recycle value. Please check the terms and conditions of each specific offer to determine if you / your devices are eligible.
What are Recycle Charity Payments?
Here at O2, we’re committed to playing our part in tackling the digital divide and eradicating data poverty.
That’s why we’re working with Good Things Foundation, the UK’s leading digital inclusion charity, to improve the lives of people through digital.
Recycle customers can ‘optionally’ donate a proportion of the order recycle value to the Good Things Foundation, the donation will help Good Things Foundation to tackle the most pressing issues of our time with partners in thousands of communities across the UK. You can find out more about Good Things Foundation here.
The donation is set as a % at the point of raising a Recycle order, noting that this selected % will apply against the final valuation and payout of the complete, individual order.
Apple User Guide
If you no longer have the device, you can remove it from your account using Find My on
https://support.apple.com/en-gb/guide/icloud/remove-a-device-mmfc0eeddd/1.0/icloud/1.0.
When you turn off Find My, Activation Lock is automatically turned off.
When you turn off Find My, Activation Lock is automatically turned off.
On your Mac, do one of the following:
To remove your Apple Watch from Find My, unpair it from your iPhone.
Activation Lock is automatically turned off. See Sell, give away or protect
a lost Apple Watch in the Apple Watch User Guide.
To remove your AirPods or Beats headphones from Find My, unpair it from
Bluetooth settings on each of your devices, then remove it from your
devices list.
Visit www.iCloud.com and enter your Apple ID and Password. In Find My iPhone,
click All devices, then select the device you want to remove this should show
as offline. Click remove from account. Please ensure it is removed and not just
erased as the device will not go online to complete the erase request.
Android and Google User Guides
Lastly, remove the device from your Google account. Head to the Recently Used
Devices section in your Google account. Once you log in, you’ll be able to see
which Android devices are connected and linked to your account. Find the phone
you are selling, click on it, and then click Remove.