Terms and conditions

Terms of Use and Privacy Policy can be found on the Likewize website https://fr-samsung-tradein.likewize.com/ (the “Website”) that describe the legal terms and conditions (“Terms”) for your use of the website.
These terms and conditions (the “Terms”) apply to any sale by a user (“User”) of one or more Samsung branded mobile phone devices (the “Device”) to LIKEWIZE SERVICES UK LIMITED (“Likewize”, “we”, “us”, “our”), a company registered in England and Wales under company number 08401611 and whose registered office is at Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF. Please read all terms and conditions carefully. You will be asked to accept these terms and conditions before you can send in your old appliance. If you do not agree, you will not be able to trade in your old appliance on this site.
We recommend that you print or save these conditions on your computer for future reference.
Likewize reserves the right to change these terms and conditions from time to time, as set out in Section 5. Please check the terms and conditions that apply when you wish to trade in your old device before proceeding.

These General Terms and Conditions were last updated on November 31, 2024.

1. Our Website

  1. The website is operated by us (Likewize). Our VAT number in France is FR 85810505123.
  2. While the purchase of Samsung devices is the primary part of the trade-in process, this service is provided by Likewize as an independent third party. Samsung Electronics Co and its affiliates (collectively “Samsung Electronics”) is not party to the trade-in agreement for your old device entered into directly between you, as the user, and us (Likewize). Under no circumstances will Samsung Electronics be liable for any claim relating to the trade-in process or any breach of the trade-in agreement.
  3. As Samsung Electronics is not a party to the trade-in agreement, Samsung Electronics disclaims and excludes all express or implied warranties of any kind. By using this website, you waive the right to sue Samsung Electronics and its officers, employees and agents for any disputes, claims, demands and/or damages (direct or consequential) of any nature whatsoever, including completed or incomplete transactions (including, without limitation, disputes or claims arising out of the website and your use of our services).

2. Website

  1. We update this website from time to time. However, any part of the content of the website may become or remain obsolete at any time, and we are under no obligation to update the website at any time. We do not warrant that this website or any of its content will be free from errors or omissions, and we do not represent or warrant, expressly or impliedly, that the content of this website is accurate, complete or current at all times. Nevertheless, we undertake to use all reasonable endeavours to ensure the reliability and accuracy of the information on this website, particularly in relation to product trade-in values.
  2. This website is available free of charge. We do not guarantee that this website or any of its content will be available at all times. Access to this website is permitted on a temporary basis. Where necessary, we may suspend, withdraw, discontinue or modify all or part of this website without notice. If, for any reason, this website is unavailable at any time or for any period, we will not be liable to you for that reason. Nevertheless, we will use all reasonable endeavours to ensure the uninterrupted availability of the website.
  3. It is your responsibility to take all necessary steps to access this website.
  4. Likewize reminds you that as part of our security procedures, your login information, in particular the login and password are confidential information and must not be disclosed to third parties. If you suffer any damage following the unauthorised or improper use of your personal information, we cannot under any circumstances be held responsible.
  5. If we detect a risk of fraud, we reserve the right to make access to this site inaccessible.
  6. We cannot guarantee that this website is free of any bugs or viruses. You are responsible for configuring your virus protection programmes on your device.
  7. By using this website, you agree to use it only for lawful purposes.
  8. In particular, users must not use this website in any of the following ways:
    • You must not use this website in any way that contravenes any applicable local, national or international law or regulation.
    • You must not use this website in any illegal manner or for any fraudulent purpose.
    • You may not use this website to send, receive, download, use or re-use any material that is defamatory, obscene, offensive, threatening, abusive, vulgar, hateful, inflammatory, discriminatory or that infringes any third party’s intellectual property rights.
    • You must not use this website to transmit or obtain unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
    • You must not use this website to knowingly transmit any material that contains viruses, Trojan horses, worms, time bombs, keyloggers, spyware or adware, or to knowingly transmit or upload any material that contains viruses or malicious code, or to knowingly transmit or upload any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  9. You also undertake not to :
    • reproduce, copy or resell any part of this website in breach of any of these provisions;
    • use any systematic and repetitive method designed to obtain large amounts of information about prices, pricing policies or related information from this website, or any other method;
    • Unauthorised attack, access, interference, damage or disruption by DoS attack, or any other attack method or any of the following;
      • Any part of this website,
      • Any equipment or network on which this website is stored,
      • Any software used to provide this website, and
      • Any equipment, network or software belonging to or used by a third party.
  10. A breach of clause 2. 9(c) may result in the commission of a criminal offence. We will cooperate with law enforcement authorities where appropriate by reporting such violations to the relevant law enforcement authorities and by disclosing the identity of users who commit such criminal offences to such law enforcement authorities.
  11. Where this website contains links to other websites and resources provided by third parties, these links are provided for information purposes only. We have no control over the content of these sites or resources and accept no responsibility for them. Nor do we accept any responsibility for any loss or damage that may arise from the use of such websites or resources. The inclusion of a link to a third party’s website, or a link to our website on a third party’s website, does not imply any affiliation between us and that third party, or between us and any features or services offered by that third party’s website, and does not imply any endorsement of that affiliation by us. You acknowledge and agree that we are not responsible for the content, advertising, services or any other material available on such websites. Furthermore, we shall not be liable for any loss or damage suffered or incurred by you as a result of your reliance on, or purchase of, any such content, advertising, services or other materials. The user acknowledges and agrees that Likewize bears no legal liability in this regard.

3. How we handle your personal information

  1. We will only use your personal information in accordance with our privacy policy (please read our privacy policy carefully as it contains important provisions that apply to you as a user).
  2. Your responsibilities will be as follows as part of the equipment takeover process :
    • Remove your SIM card (“SIM card”) before sending us your device. SIM cards may contain personal information and could be used to gain unauthorised access to the user’s network. If you do not remove the SIM Card, you agree to hold us harmless against any claim, loss or damage arising from the use of the SIM Card before or after we receive your device, despite our efforts to prevent or limit such loss or damage arising from the use of SIM Cards. We will not return SIM cards received by us.
    • Erase and delete all personal files and data, whether in the form of personal information or text messages, photos, games, songs or any other data from the device.
    • Deactivate any type of user lock, the “Find My Device” function or any other equivalent function on your device before sending it to.
  3. It will no longer be possible to access your data stored on the device or on a memory card once the device is in our possession.
  4. You agree not to hold us liable for any claims, losses or damages relating to your SIM Card, data or device. Subject to clause 13.2, we accept no responsibility for the security, protection, privacy or use of such data or SIM Cards.
  5. You acknowledge that you are solely responsible for making a separate backup copy of all data prior to returning your device to us. You also agree that we may take all reasonable steps to remove and delete any data that you may consider to be personal or confidential. Data recovery is not part of the device take-back, reuse or recycling service and, subject to clause 13.2, we are not responsible for any loss of data. As Samsung Electronics is not a party to the trade-in agreement between you and us (Likewize), no claim or action shall be brought against Samsung Electronics for any loss of user data.

4. Consumer declarations and guarantees

  1. By contracting through this website, you warrant that :
    • You have a delivery address in France.
    • You are capable of entering into a legally binding contract.
    • You are not a legal entity and you are not acting in the context of your professional activity.
    • You indemnify us against all liability and claims that may arise if you send us your appliance in breach of this warranty.
  2. Your legal rights as a consumer, insofar as they may apply, are not affected by these conditions.

5. Our Right to Amend These Provisions

  1. We reserve the right to amend these terms and conditions from time to time (the date of the last revision of the terms and conditions of this agreement is indicated at the top of this page).
  2. Whenever you trade-in an appliance via this website, the terms and conditions in force at the time of will apply, i.e. – the date of confirmation by us of the original value, or, in the case of a revised value, the date of confirmation by you of the revised value.
  3. We may amend the provisions of these conditions from time to time in order to take account of the following circumstances :
    • Changes to laws or applicable regulatory requirements, or
    • Changes to the commercial practices applicable to the return of equipment.
  4. If we need to change any of the provisions of these terms applicable to your order, we will contact you to give you reasonable notice of the change, and if you are unhappy with the change, we will propose to you and indicate how to terminate the agreement. You may terminate the agreement in respect of any device affected by such changes. If you decide to terminate the agreement, you will be required to return any amounts (or other remuneration) received in advance.

6. Collection of appliances

  1. We can only make arrangements and commitments for the purchase and shipment of equipment from France.

7. Determining the price of the appliance

  1. In order to be able to provide you with a provisional trade-in amount via an initial offer (“Initial Value”) prior to any receipt and inspection of the appliance, you warrant that you will accurately describe the condition of the appliance. The Initial Value is valid for a period of fourteen (14) days from the date the price is provided to you (the “Initial Period”).
  2. We accept the concomitant return of accessories such as chargers and headphones, but these accessories do not increase the value of the device. Accessories sent by users will not be returned by Likewize.
  3. On receipt of the appliance we will carry out an inspection (as defined in clause 9.1). If your description of the appliance is inaccurate or incorrect, the original value may be reassessed and a revised value may be calculated (“Revised Value”), as described in clause 9.4.
  4. You must ensure that we receive the appliance within the initial period of 14 days from your receipt of the shipment label. If we do not receive the appliance within the initial period, we reserve the right to offer you a revised quotation (in accordance with clauses 8 and 9).

8. Lost, blocked, stolen and counterfeit devices

  1. For the purposes of these conditions :
    • Lost, Blocked or Stolen” products are products that have been reported as lost, blocked or stolen in one of CheckMEND’s stolen goods registers at http://www.checkmend.com/geo/index.php and
    • Counterfeit” products are products manufactured to resemble those of another company, in violation of the intellectual property rights of the genuine manufacturer.
  2. We do not make payments to customers for lost, blocked, stolen or counterfeit equipment.
  3. We reserve the right to inform the relevant authorities if there is any suspicion of deliberate fraud. We reserve the right to demand repayment of any sums we have paid to you if we discover, within three months of receiving the device, that it has been reported lost, blocked or stolen or that it is a counterfeit product.
  4. Lost, blocked or stolen products will only be returned if the user demonstrates that they are the true owner of the device (in particular by producing a purchase invoice). Counterfeit products will only be returned if it appears to us (at our sole discretion) that they have been sent in good faith.

9. Inspection of equipment and change in trade-in value

  1. Once we have received the appliance, we will inspect it to ensure that it matches the description you originally provided (“Inspection”).
  2. The inspection will include the model, condition and country of origin of the appliance. If the model, condition or country of origin of the appliance differs from the description you originally submitted, the original value will be adjusted in accordance with clauses 8 and 9 of the Terms and Conditions. If, following inspection, it is found that you have sent us a different model from the one to which we have applied the initial trade-in value, we will quote you the market price for that other model based on the price quoted on this website at the date of receipt of that other model (the market price will vary depending on the condition of the inspected appliance). If we decide to offer a trade-in value for an appliance or appliances which are in a different condition or model to that described by the consumer or which were received after the initial 14 day period, we reserve the right to adjust the Initial Value.
  3. Only we are authorised to determine the condition, model and country of origin of the appliance and the proposed trade-in value.
  4. If required in accordance with the provisions of these terms and conditions, we will contact you by email or SMS to confirm the adjustment to the trade-in value we have proposed for the appliance (Revised Value). Within fourteen (14) days from the date we send you the email or SMS, you may decide whether or not to accept the Revised Value. However, Likewize is not responsible for the failure of such emails or SMS messages to reach you due to circumstances beyond our control such as the existence of spam or junk mail filters. If you do not reply to an e-mail or SMS within this 14-day period or if you refuse the Revised Value due to a change in the status of your device, it will be returned to you free of charge. Please allow 10 working days for receipt of the returned device.
  5. You must ensure that we receive the appliance within 14 days of the date on which we provide you with the original value. If we do not receive the appliance within 14 days, we reserve the right to offer you the lower of: (i) the original value or (ii) the price in force on the site on the day the appliance reaches us.

10. How The Contract Is Concluded

  1. Nothing on this site constitutes a binding offer to buy or sell products or services.
  2. You must be at least 18 years old to make us an offer to sell your appliance.
  3. Sending us the device constitutes your binding offer to sell the device to us for of the Original Value (“your offer”). However, sending us an appliance does not mean that we have finally agreed to pay the price of the Original Value. Consequently, we may, at our discretion, not accept of the Initial Value for any reason whatsoever, in particular if the model or condition of the appliance differs from the description made by the consumer. We may also, at our sole discretion, cancel any offer to sell an appliance on this website if we are unable to take back the appliance associated with the trade-in. In such a situation, the user will be informed of this impossibility of taking back the appliance, which will be returned to the user. Once a trade-in of your appliance has been processed and we agree to pay the rate set out in the Initial Value or you accept the Revised Value, you can no longer cancel a trade-in order. You do not benefit from the right of withdrawal under the French Consumer Code, which you expressly acknowledge and accept. However, if a Revised Value is proposed, the user retains the option of refusing the Revised Value, in which case the device will be returned.
  4. No contract is legally concluded until the following events have occurred:
    • We confirm that we will offer you the same price as the Initial Value after inspection of the appliance, or
    • In accordance with these conditions, you accept the Revised Value amount.

11. Pricing & Reimbursement

  1. We will inspect the appliance as soon as we receive it and at the latest within three (3) working days of receiving it. If the appliance is in the condition you have described, we will pay the original value by bank transfer. If you have provided incorrect or inaccurate bank details, payment by bank transfer may be delayed while the sums wrongly paid are recovered. You are responsible for providing accurate bank details and agree to hold us harmless for any delay in payment due to an error on your part.
  2. The prices indicated on this site may be modified regularly and at any time without notice in order to adapt the market value of the equipment taken back.
  3. All estimates and payments include VAT (where applicable).

12. Ownership Of Equipment And Transfer or Risk

  1. Ownership of the devices is transferred to us when Likewize confirms the original offer and agrees to pay the original value price or when you accept the Revised Value price, and you then waive any other right, title or interest in the devices or the items contained therein.
  2. Subject to clause 12.3, the risk in the device(s) to us passes as soon as the device is in transit between you and us via the courier or messenger service you used to send us the device.
  3. While the equipment is in transit between you and us, the following provisions apply:
    • for each device you send us, you must ensure that it is packaged in such a way as to be physically protected; and that you obtain and provide us on request with a tracking number for the parcel;
    • subject to clause 12.3(c), our total liability to you in respect of the loss of, or the damage to, one or more Appliances in transit shall in no circumstances exceed three hundred euros (€300) per package (irrespective of the number of Appliances contained in a package); and
    • we will not be liable to you for any loss arising from damage to one or more units during transit if you fail to comply with clause 12.3(a).
  4. You can request free packaging and a prepaid shipping service at. Alternatively, you can send us your appliance in your own packaging. You will also receive a prepaid returns service.

13. Our Responsibility

  1. If we breach these Terms, Likewize will be liable for any loss or damage suffered by you where such loss or damage is foreseeable as a result of our breach or neglect of any provision of these Terms. However, Likewize will not be liable for any unforeseeable loss or damage , unless the loss or damage is an obvious consequence of a breach of these Terms, or you and we anticipated such loss or damage at the time of entering into an agreement under these Terms.
  2. Under no circumstances do we exclude or limit our liability for :
    • Death or injury caused by our negligence;
    • Fraud or fraudulent misrepresentation; or
    • any other liability which cannot be excluded by law.
  3. Subject to clause 13.1, Likewize will not be liable to you for any loss of profits, loss of business, business interruption or loss of business opportunity, it being understood that only users who are natural persons and acting outside the course of their business may use the website for the recovery of their devices.

14. Compensation

  1. You will be responsible for and liable to indemnify us in respect of any third party claim brought against us as a result of the performance of your obligations under this agreement causing them loss or in the event of any breach by you of these terms and conditions.

15. Uncontrollable Events

  1. In the event of any failure or delay in performing any of our contractual obligations due to events beyond our control, Likewize will not be liable for any such failure or delay in performing such obligations (as set out in clause 15.2).
  2. “Events beyond our control”: any act or event beyond our reasonable control, including, but not limited to, strikes, lockouts or other industrial actions by third parties, civil disturbances, riots, invasions, terrorism, threats of terrorism, war (declared or undeclared), threats of war or preparations for war, threats or preparations for war, fires, explosions, storms, floods, earthquakes, landslides, epidemics, pandemics or other natural disasters, failure of public and private communications networks, roads, railways, shipping, aircraft, motorised transport and other public and private means of transport.
  3. In the event of events beyond our control which affect the performance of our obligations under these conditions:
    • We will contact you as soon as possible to inform you of these circumstances.
    • our obligations under a contract affected by such an event will be suspended. The performance of our obligations and the time for performance of our obligations are postponed for a certain period when an event beyond our control occurs.
  4. If an event beyond our control lasts for more than 30 days, you may cancel the contract at (please contact us to do so). If you decide to cancel the contract, you must return all sums already received, and we will return all equipment associated with those sums.

16. Communications between us and our users

  1. The words “in writing” in the terms of this agreement include electronic mail.
  2. You can contact our customer service department by email at FR.Samsung.tradein@likewize.com. If we need to contact you we will contact you by email or by prepaid post at the address you provided when you placed your order.
  3. The provisions of this clause 16 do not apply to pleadings or other documents in legal proceedings.

17. Intellectual Property Rights

  1. We are the owner and holder of the intellectual property rights to this website and the documents published on it. These works are protected by copyright laws and by a number of treaties throughout the world. All rights are reserved.
  2. You may print a page from this website and download part of it for your personal use. You may also pass on the content of this site to members of your organisation.
  3. You may not modify in any way the printed documents that you have printed or downloaded, and you may not use illustrations, photographs, video or audio sequences or graphics separately from any text.
  4. Our position as author of the content of this website and the authorship of the contributors to the content must be acknowledged at all times.
  5. You must not use any of the content of this website for commercial purposes without obtaining a licence from us or our licensors.
  6. If you print off, copy or download any part of this website in breach of the terms and conditions, your authority over this website will cease immediately and you must, at our discretion, return or shred all copies of material obtained from this website.

18. Other Important Provisions

  1. We may transfer our rights and obligations under this agreement to another organisation. However, any such transfer will not affect your rights or our obligations under the provisions of these terms and conditions.
  2. If you wish to transfer your rights or obligations under these conditions to another person, you must obtain our written consent.
  3. This agreement is between us and you and no other person has the right to enforce any provision of these terms.
  4. Each provision of this agreement shall apply separately. If any court or authority finds any provision of these terms and conditions to be unlawful or unenforceable, the remainder of these terms and conditions shall continue in full force and effect.
  5. If we do not insist that you comply with any of your obligations under any provision of these Terms, or if we do not enforce our rights against you, or if we delay in doing so, this will not mean that we have waived our rights against you or that you are not bound to comply with your obligations. If we waive a breach by you, that waiver will only be in writing and will not mean that we automatically waive any subsequent breach by you.
  6. All the provisions of these conditions are governed by French law. Any dispute or claim arising out of or in connection with such contract shall be governed by French law.
  7. You and we agree that the competent courts of France shall have exclusive jurisdiction over the subject matter of these Terms and any contract (including non-contractual disputes or claims) arising out of or in connection with these Terms.