How To

Everything you need to know to prepare your device before a trade-in.

Apple User Guide

Turn off Find My on your devices and items

If you no longer have the device, you can remove it from your account using Find My on iCloud.com.

Turn off Find My on an iPhone, iPad, or iPod touch

When you turn off Find My on your iPhone, iPad or iPod touch, Activation Lock is automatically turned off.

  1. Turn off Stolen Device Protection (if enabled):
    • a. Go to Settings, then tap Face ID & Passcode.
    • b. Enter your device passcode.
    • c. Tap Stolen Device Protection, then turn it off.
  2. Go to Settings > [your name] > Find My.
  3. Tap Find My [device], then turn off Find My [device].
Turn off Find My on a Mac

When you turn off Find My on your Mac, Activation Lock is automatically turned off.

  • macOS 13 or later: Apple menu > System Settings > [your name] > iCloud > Find My Mac > Turn Off.
  • macOS 12 or earlier: Apple menu > System Preferences > Apple ID > iCloud > Deselect Find My Mac.
Erase all content and restore your device to factory settings
Erase your iPhone or iPad
  1. Go to Settings > General > Reset, then tap Erase All Content and Settings.
  2. Enter your passcode or Apple ID password.
  3. Wait for all content to be safely removed from your device.

 

Android and Google User Guides

Erase all content and restore your device to factory settings
Reset an Android Phone
  1. Go to Settings > System.
  2. Tap Reset Options.
  3. Choose Erase all data (factory reset).
  4. Tap Reset phone > Erase everything.

Then, remove the device from your Google account.

 

Gaming Console User Guides

Erase all content and restore your device to factory settings
Reset and wipe a Nintendo console
  1. Go to System Settings on the main menu.
  2. Scroll down to System > Formatting Options.
  3. Enter your Parental Control PIN if prompted.
  4. Select Initialize Console to factory-reset your Switch.